• Introduction

At Fastway, we are committed to delivering high-quality products and ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

  • Eligibility for Returns

Due to the nature of food commodities and bulk trade transactions, returns are only accepted in cases where products are damaged, defective, or do not meet the agreed specifications outlined in the contract. All return requests must be supported by valid documentation and evidence.

  • Inspection & Verification

All products are subject to third-party inspection (such as SGS) before shipment. Buyers are responsible for reviewing and approving inspection reports prior to dispatch. Once goods are shipped and accepted, returns may be limited unless there is a proven issue.

  • Return Request Process

If you receive a product that is damaged or does not meet the agreed standards, you must notify Fastway within [X] days of delivery. Your request should include relevant details, photos, and supporting documents. Our team will review the case and respond promptly.

  • Refund Policy

Refunds will only be processed if the return request is approved after proper verification. Any approved refund will be issued according to the agreed payment method and terms mentioned in the contract. Processing times may vary depending on the payment method and banking procedures.

  • Non-Returnable Items

Products that have been inspected, approved, and accepted by the buyer before shipment are generally not eligible for return. Additionally, products damaged due to improper handling, storage, or external factors after delivery are not covered under this policy.

  • Shipping Costs

In cases where the return is approved due to an error or fault on Fastway’s part, return shipping costs may be covered by us. Otherwise, the buyer may be responsible for any return-related shipping expenses.

  • Changes to This Policy

Fastway reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of our services implies acceptance of any updates.